Terms of service
Last updated: August 30, 2026
OVERVIEW
This website is operated by Keisi Cosmetics, based in Tirana, Albania. Throughout the website, the terms “we”, “us” and “our” refer to Keisi Cosmetics.
By visiting our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before using the website or placing an order.
1. ONLINE STORE TERMS
You may use this website only for lawful purposes. You must provide accurate and complete contact, billing and delivery information when placing an order.
You may not use our products or website for any illegal, fraudulent or unauthorized purpose.
2. PRODUCTS AND INFORMATION
We make every reasonable effort to display product descriptions, shades, packaging and images as accurately as possible. However, colors may appear slightly different depending on your screen settings.
Product availability may change without notice. We reserve the right to limit quantities or discontinue products where necessary.
Customers are responsible for reviewing product information, ingredients and directions before use. If irritation or an allergic reaction occurs, discontinue use and seek appropriate professional advice.
3. ORDERS AND CONFIRMATION
Submitting an order through our website does not automatically guarantee acceptance. After an order is placed, our team may contact the customer by phone or email to confirm the products, delivery details and applicable shipping cost.
An order is considered accepted after it has been confirmed by our team. We reserve the right to refuse or cancel an order in cases involving incorrect information, suspected fraud, product unavailability or an obvious pricing error.
4. PRICES AND PAYMENT
Prices are displayed on the website in the applicable currency. Shipping charges and any other applicable costs are communicated before dispatch.
We currently operate primarily through Cash on Delivery where this service is available. For international destinations, the available payment method will be confirmed before dispatch.
International customers may be responsible for customs duties, import taxes or other charges imposed by their destination country.
5. SHIPPING AND DELIVERY
Shipping costs, destinations and estimated delivery times are described in our Shipping Policy.
Delivery times are estimates and may be affected by weekends, public holidays, courier delays, customs procedures or circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
6. RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds and cancellations are handled according to our Return and Refund Policy.
For health and hygiene reasons, sealed cosmetics and personal-care products cannot be returned after their seal has been broken, except where a product is defective, damaged or incorrect.
Nothing in these Terms limits any mandatory rights granted to customers under applicable consumer-protection law.
7. INTELLECTUAL PROPERTY
All website content, including the Keisi Cosmetics name, logos, product names, photographs, graphics, designs and written content, belongs to Keisi Cosmetics or its authorized licensors.
Content may not be copied, reproduced, distributed, modified or used commercially without our prior written permission.
8. THIRD-PARTY SERVICES AND LINKS
Our website may use or contain links to third-party services, including Shopify, delivery providers and social-media platforms. We are not responsible for the content, availability or practices of independent third-party websites.
Your use of third-party services may also be governed by their own terms and privacy policies.
9. PROHIBITED USES
You may not:
* provide false or misleading information;
* attempt to interfere with the security or operation of the website;
* upload malicious code or harmful content;
* copy or commercially exploit website content without permission;
* use the website for unlawful, fraudulent or abusive activity.
We may restrict access to the website when these Terms are violated.
10. PERSONAL INFORMATION
Personal information submitted through the website is handled according to our Privacy Policy and applicable data-protection law.
11. DISCLAIMER AND LIABILITY
We aim to keep the website accurate, secure and available. However, temporary interruptions, technical errors or inaccuracies may occasionally occur.
To the extent permitted by law, Keisi Cosmetics is not responsible for indirect losses resulting from misuse of the website or products. Nothing in these Terms excludes liability that cannot legally be excluded or limits the customer’s mandatory legal rights.
12. CHANGES TO THESE TERMS
We may update these Terms when our services, business practices or legal obligations change. The latest version will always be published on this page with its revision date.
Continued use of the website after an update constitutes acceptance of the revised Terms, subject to applicable law.
13. GOVERNING LAW
These Terms are governed by the laws of the Republic of Albania. Customers may also benefit from mandatory consumer rights applicable in their country of residence.
14. CONTACT INFORMATION
Questions about these Terms may be sent to:
Keisi Cosmetics
Tirana, Albania
Email: keisicosmetics@gmail.com
Phone: +355 69 207 5126
